Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Shouldbesimple
Level 8

Cloudpatherror Authorization

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Bravo....removed the channel, system restarted, added the channel. Unlink, re-linked. 

anyone have a guarantee resolution?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cloudpatherror Authorization

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Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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mzeberling
Level 7

Bravo, USA, E SYFI not opening. error message Cloudpatherror Authorization

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I have been unable to access bravo, USA, E!, CNBC, MSNBC, NBC, OXYGEN, and SYFY. This started a couple weeks ago  sporadically, but now I am unable to access at all. I've deleted the channel and reinstalled it, and restarted my Roku TV several times with no success! This is the error code that I get: CloudpatherrorAuthorization. Any suggestions?? THANK YOU

MQ
Level 7

Re: Bravo, USA, E SYFI not opening. error message Cloudpatherror Authorization

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I’m having the same issue!!!! Sucks! 

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WildMsSara
Level 8

Re: Bravo, USA, E SYFI not opening. error message Cloudpatherror Authorization

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Me three and no help from Roku, heh?

 

Nice

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WildMsSara
Level 8

Re: Cloudpatherror Authorization

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I tried this various ways including the one stated above and it did not work

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SweetJerMotion
Level 7

Re: Cloudpatherror Authorization

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Same issue here. Uninstalled the app, unlinked and relinked my cable account. Restarted the Roku. Nothing has worked. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cloudpatherror Authorization

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Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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WildMsSara
Level 8

Re: Cloudpatherror Authorization

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I think it's actually 

Unlink

Remove Channel

Unplug and restart Roku

Add Channel

Relink

..which FINALLY worked..

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Shouldbesimple
Level 8

Re: Cloudpatherror Authorization

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Danny,


That is the most zero help answer I’ve ever seen. You know thousands of people have this error on your equipment with no idea what it means, and you point a finger. 

please unlink this solution, as a solution. You didn’t solve any problems with your useless post. 

atc98092
Community Streaming Expert

Re: Cloudpatherror Authorization

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The point Danny is making is that Roku does not create the channels for 3rd party providers. If you have a problem with a specific channel, the first step is to contact whomever provides the channel and see if they are having issues at the server end. If they claim there's no problem, then remove the channel from your Roku, reboot the Roku (critical step, do not skip), then add the channel again. 

There is nothing Roku can do with a channel that isn't working correctly, with the exception of The Roku Channel and Roku Media Player. Those are the only two channels that Roku has any direct control over. Every other channel is supported by their own developers. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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