Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Cloud path error on NBC

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@Clm

Thanks for the post.

When removing a channel, please make sure to restart your device before adding the channel back.

If you are still unable to resolve the issue, we would recommend contacting the channel provider for further assistance regarding the issue you are seeing. Many channels on Roku are developed and maintained by the channel provider themselves. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Larry1959
Level 7

Re: Cloud path error on NBC

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What channel on NBC comes up which is my local channel WREXTV channel 13 at the Rockford Illinois and when I want to watch at the local channel won’t come around and saying sorry you were having some trouble we had a problem reaching your TV provider please try again error code cloud path error authorization that’s what idea hopefully you can figure this out if you can’t let me know I have no antenna no cable box just wireless Internet hooked to it through the air thank you and have a good day

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bea_wittenberg
Level 7

Re: Cloud path authorization error for NBC

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Same problem, but only on about 2/3 of the NBC shows.  Remving NBC, restart, and trying it again failed, even when repeated.  Is there any other solution?

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RokuMary-F
Roku Employee
Roku Employee

Re: Cloud path authorization error for NBC

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Thanks for your patience regarding this issue, @bea_wittenberg,

Have you restarted your Roku device after removing the channel and before adding the channel back? If yes, this is a good indication that there likely is an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

You can reach NBC support here: https://www.nbc.com/contact-us

Thanks,

Mary

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Willowm17
Level 7

Re: Cloud path error on NBC

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Kent1
Level 7

Re: Cloud path error on NBC

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I am unable to watch live tv on nbc app. I have removed the channel and done a restart and it still doesn’t work. 

Tshahryar1
Level 7

Re: Cloud path error on NBC

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Hello, 

I've removed the apps, unlinked TV provider, did a factory reset, re-added the stations and I am still getting the cloud path error on NBC, Bravo, and E. I've reached out to each of the providers and was told to do what I've already tried. Doesn't seem to be a fix for this. Would buying a new Roku make a difference or did Roku completely fail and no longer works for the reason we purchased for?

Kballew
Level 7

Re: Cloud path error on NBC

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For whatever reason, mine is now working. This after over a year of it not working. 

 

I too had tried evy suggested and it never worked. It was sooooo frustrating.

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NoUseForName45
Level 7

Re: Cloud path error on NBC

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I'm having the same issue. Apparently this is a common problem that hasn't been solved yet. Super frustrating!

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ShaunD
Level 7

Re: Cloud path error on NBC

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Also having this issues on all 3 apps. Extremely frustrating no one seems to be able to solve this problem. 

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