Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
When removing a channel, please make sure to restart your device before adding the channel back.
If you are still unable to resolve the issue, we would recommend contacting the channel provider for further assistance regarding the issue you are seeing. Many channels on Roku are developed and maintained by the channel provider themselves.
What channel on NBC comes up which is my local channel WREXTV channel 13 at the Rockford Illinois and when I want to watch at the local channel won’t come around and saying sorry you were having some trouble we had a problem reaching your TV provider please try again error code cloud path error authorization that’s what idea hopefully you can figure this out if you can’t let me know I have no antenna no cable box just wireless Internet hooked to it through the air thank you and have a good day
Have you restarted your Roku device after removing the channel and before adding the channel back? If yes, this is a good indication that there likely is an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback.
I've removed the apps, unlinked TV provider, did a factory reset, re-added the stations and I am still getting the cloud path error on NBC, Bravo, and E. I've reached out to each of the providers and was told to do what I've already tried. Doesn't seem to be a fix for this. Would buying a new Roku make a difference or did Roku completely fail and no longer works for the reason we purchased for?