Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tv5143
Level 7

Re: Cloud path error on NBC

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I have the cloud path error and did what you indicated but am receiving the same message.  Thanks 

RokuMary-F
Roku Employee
Roku Employee

Re: Cloud path error on NBC

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Hi @Tv5143,

Thanks for the post.

Try to do a manual update on your Roku by going to Settings > System > System update > Check now. Reboot your Roku device and try again the channel.

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,

Mary

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Kfine74
Level 7

Re: Cloud path error on NBC

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I thought my problem was just watching Live tv, but I can't even stream last night's episodes on NBC... So frustrated.

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Tessren
Level 7

Re: Cloud path error on NBC

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I have not been able to correct this problem and watch live TV on the NBC channel on my Roku device.  I also cannot access it thru the Peacock channel. Any suggestions?

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CMW58
Level 7

Re: Cloud path error on NBC

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How do you unlink tv provider?

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Nonna
Level 7

Re: Cloud path error on NBC

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@blairjones237 wrote:

I am also having the same issue, deleting and re adding does not work.


I'm having same problem!! Nothing has helped

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sjechristenson
Level 7

Re: Cloud path error on NBC

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What is the latest solution to this problem?

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Bhattavalley
Level 7

Re: Cloud path error on NBC

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Agreed - clearing the cache and re-authenticating works like a charm!

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dianas
Level 7

Re: Cloud path error on NBC

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How do you do that? Can you give me a step by step please?

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Clm
Level 8

Re: Cloud path error on NBC

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I have deleted nbc reinstalled and still

 Getting clouderror 

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