Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Strega
Level 14

Re: when I clicked on it it said sorry we are having some trouble

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Without knowing what "it" is, I'm just guessing, but based on searching for cloudpatherrorauthorization, I think "it" might be in the NBC app?

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BDGries
Level 7

Re: Cloud path authorization error for NBC

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I have the same exact problem, nbc works on one roku device but not the other, I have tried your remove, restart, and then add nbc back and it doesn't work. Still get cloud path error authorization

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cloudpatherrora
Level 7

Re: Cloud path error on NBC

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Same thing happening to me.  It works in one room and not another.  I have tried resetting, removing and re-adding NBC, but nothing works.  Very frustrating

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cloudpatherrora
Level 7

Re: Cloud path error on NBC

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THANK YOU!!!!  I just tried this, with very low expectations since nothing else has worked, and this did the trick!  I can watch all NBC live channels now.

BDGries
Level 7

Re: Cloud path error on NBC

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"This", what is "this", what did you try??????

RossMo21
Level 7

Re: Cloud path error on NBC

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I’ve been having the issue for 3 weeks and just unlinked my TV provider and re-logged in and it fixed it

View solution in original post

Tamtam753
Level 8

Re: Cloud path error on NBC

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@RokuDanny-R @Your solutions haven’t worked. I deleted the app, re installed, logged in and out! Nothings working 

Tamtam753
Level 8

Re: Cloud path error on NBC

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@cloudpatherrora what worked for u

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oliolioxnfree
Level 7

Re: Cloud path error on NBC

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I tried uninstalling, unlinking, restarting, reinstalling as mentioned previously and none of those worked.  Here's how I got mine to work.  When you go to reactivate/relink your NBC account via the NBC activate website, make sure you have cleared your web browser cache on the device you are using- especially if you have used it before to activate.

I was not only having issues watching live tv with the NBC app (on multiple tv's), but with my HGTV, Food Network, etc.  I always use either my phone or my ipad to activate my apps and link it with cox cable.  I happened to use my spouse's phone to try the activation, which I've never used before and viola- it worked!  So to test my solution on my other tv's that were having the same issue, I cleared the web browser cache and cookies on my phone and ipad, reactivated/relinked using the respective activation websites and it worked.  Now all my apps that were having live tv issues are working fine.  

I only started having these live tv issues after the Roku TV update in December.

This worked for me, but hopefully this will help others resolve their issues too.  

Audrie
Level 7

Re: Cloud path error on NBC

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I don’t know if I did what you tried correctly but it didn’t work for me. Can you please give me step by step instructions? Thanks.
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