Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Infinitig73
Level 7

Re: Cloud path error on oxygen app

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Me too🙄Oxygen app on roku streaming stick plus will not work.It hasn't worked going on 2 weeks. I've done everything 😫 Does anyone know why? Does roku actually ever answer any these questions? ROKU,There's gotta be a reason🤷

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jls1
Level 7

Re: Cloud path error on NBC

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Have tried removing, restarting and adding back - still cannot get NBC Live.  

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jls1
Level 7

Cloud path error on NBC

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I get the cloud path error on ROKU Express but not the Roku premiere.   Express worked fine for about 3 weeks and now suddenly can't get anything LIVE.  

brianinstaller
Level 7

Re: Cloud path error on NBC

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This advice did not work. Any other fixes available?

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Deb48
Level 8

Re: Cloud path error on NBC

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I've noticed that I can't access NBC Live, but I can access everything else that comes up when I click the NBC icon.  I hope this is helpful to restore full service.

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jillsmagula
Level 7

Re: Cloud path authorization error for NBC

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I am having the same issues with Bravo and NBC.  I can, however, watch both on my computer.  The channel doesn't prompt me to add my Direct TV information, which is confusing.  I have tried deleting app and restarting my Roku tv.  Not sure what the problem is here, its super frustrating.

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Nategotti
Level 7

Re: Cloud path error on NBC

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I was having the same problem. I unlinked my tv provider and then re-activated using my login. Seems to be working for now. 

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Nategotti
Level 7

Re: Cloud path error on NBC

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Try unlinking your tv provider and then re-activating with a new code. I was having the same problem. It’s working for me so far. 

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Deb48
Level 8

Re: Cloud path error on NBC

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I don't have cable TV, just Spectrum internet.  Should I unlink from Spectrum?  How do I do that?

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Liza2
Level 7

Re: Cloud path error on NBC

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I have removed and restarted and added back nbc, but I still cannot get the live nbc to work. It works on two of my three roku TVs.  This is not acceptable.  Please fix this problem for us!!

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