Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Janmcches
Level 7

Cloud path error on NBC

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I can no longer watch live NBC or playback some shows. I get ‘cloud path error’

2 Solutions

Accepted Solutions
RossMo21
Level 7

Re: Cloud path error on NBC

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I’ve been having the issue for 3 weeks and just unlinked my TV provider and re-logged in and it fixed it

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cloud path error on NBC

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Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact NBC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NBC support here: https://help.nbc.com/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

77 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Cloud path error on NBC

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@Janmcches 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
tallyn3
Level 9

Re: Cloud path error on NBC

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Nothing works and if it does, only for 1-time use

I am shopping for another service because of it and how long it has continued!

sspotten
Level 7

Cloudpath Error Authorization for Bravo

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Hi Danny - I have also been unable to get Bravo on my ROKU and unfortunately, your recommended fix did not work,  I can access Bravo on my laptop without an issue

Any other suggestions?

Thanks

Sharon

Klhayden
Level 7

Re: Cloud path error on NBC

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Danny, I have been having the same issue as well, Have restarted numerous times.  Deleted & reinstalled & still cannot get NBC to work.  Any other ideas?  Been like this since Monday now!

Rschmelzer
Level 7

Cloud path authorization error for NBC

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All of a sudden I can't watch NBC live in one room but I can in another. I am getting a cloud path authorization error on one device but it works fine in the next room. I've tried all the tips posted and nothing's working. What do I do now?

Deb48
Level 8

Re: Cloud path error on NBC

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I have been having the same issue.  At first, I was able to go into the extended menu and click back into the program I was watching, but no longer.  The Cloudpath error msg is persistent.  The only program currently streaming is NBC News Now.  I hope you're able to fix this soon!

KTMac
Level 7

Re: Cloud path error on NBC

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11.29.2020 Danny NBC & Bravo continue to have the "cloudpath error authorization.  I've deleted NBC & Bravo, restarted my system, and added the channels back - STILL have the cloudpath error authorization.  Please help asap!

RokuDanny-R
Roku Employee
Roku Employee

Re: Cloud path authorization error for NBC

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@Rschmelzer 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
blairjones237
Level 7

Re: Cloud path error on NBC

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I am also having the same issue, deleting and re adding does not work.