Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Closed captions

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When watching amazon prime video closed captions are not in English when set to English .
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Community Manager
Community Manager

Re: Closed captions

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Thanks for the note.

Amazon controls and manages all content within their channel—they can assist with any issues you may be seeing.

You'll want to reach out to Amazon Prime Support and report this. Make sure to include the specific content title that you observe the issue with so they can take a closer look. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=201376320

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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Community Manager
Community Manager

Re: Closed captions

Jump to solution

Thanks for the note.

Amazon controls and manages all content within their channel—they can assist with any issues you may be seeing.

You'll want to reach out to Amazon Prime Support and report this. Make sure to include the specific content title that you observe the issue with so they can take a closer look. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=201376320

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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