Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I've been grumbling about this ever since I signed up, about 4 months ago. To answer your question, it seems to have gotten somewhat better in the sense that less shows (for me, anyway) are having the buffering problem. But any show that buffers once is going to buffer repeatedly. That's been my experience anyway. It's as if they have good servers and bad servers, and some percentage of the shows are on the bad server. Based on my usage, about 15% to 25% of their shows are still hosted on inadequate servers.
Thanks, I might just do that. For me, the buffering is never intermittent, although, as I say, it only affects maybe 1 in 5 titles at most. But if buffering happens once in any film, it's sure to happen every few minutes in that film. Occasionally it will hold out for as much as 10 minutes, but then it buffers yet again, and each time it takes longer to return to the film. If I keep watching in spite of the buffering, I eventually get a message blaming the buffering on my supposedly "slow connection," although I have high-speed Internet and have never had a buffering problem anywhere else.
I'll post here when I get a little time to make that phone call.
PS It's Classic Reels in more way than one: not only are the videos old, but the whole watching experience transports one back to the 11K-modem days of the 1990s.
Moreover, if the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. There's likely an issue within that specific channel that needs to be addressed with an update from them.
Removing and reinstalling Classic Reel doesn't work. In my case, it's just Classic Reel that has a loading problem. The real problem is contacting the channel provider because there is no available email nor has Roku provided any means to contact them. I discovered a phone number by browsing old posts and was able to talk to a real person at Classic Reel. That was in 2020 when we were all quarantined. I was told it was because they had dozens of new subscribers and had to move the movies to new servers. The problem did get better but it never went really went away..
Instead of the same Roku rhetoric about reinstalling the channel it would be more helpful to provide information on how to contact Classic Reel.
When browsing old post the loading issue with Classic Reel is not a new one. Users complained about it pre-pandemic, during the pandemic, and now post pandemic.
I apologize for my abrupt comments here, but I have seen the same Roku employee advice to reinstall the channel many times and being told to contact the channel without any information on how to contact channel.
Thanks, Karza. The problem is finding a contact at Classic Reel. There's more than one company with a similar name. Someone provided a phone number in a previous post, tho' it sounds like someone may have already tried that and did not reach them. I tried to reach them a few months ago and couldn't find any correct phone number or website.
Also, It's definitely a problem with the channel, since so many people experience the same thing. I don't think any generic "fix-it" steps are going to help, tho' folks who are less skeptical about that are free to try.
I complained about the situation to Roku through their contact form a couple of months ago, but I never heard back from them.
This problem is exclusive to Class Reels and has never occurred on any other channel, whether well-known or obscure.