Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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atc98092
Community Streaming Expert

Re: Classic Reel channelendless buffering

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https://www.classicreelstv.com/

Dan

Roku Community Streaming Expert

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HumphreyBogart
Level 8

Re: Classic Reel channelendless buffering

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I think that's a different Classic Reel channel?

Classic Reel is on ROKU, and Classic Reels is somewhere else.

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atc98092
Community Streaming Expert

Re: Classic Reel channelendless buffering

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Yeah, it does appear to be two different companies. According to the Roku Channel Store, it's offered by a company called Pure Digital. I can't seem to find out anything about them online. If there's nothing within the channel that provides any contact info, I can't seem to find any way to contact them. 

Dan

Roku Community Streaming Expert

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SouthPawPhlly
Level 9

Re: Classic Reel channelendless buffering

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This is the number that I used:   208 254-0535.  Let us know how it works out.  I went a long time without  the loading problem but it does seem to have returned.

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chlojo1
Level 9

Re: Classic Reel channelendless buffering

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I've experienced only a minor uptick of buffering incidents in the last 2 or 3 weeks, so I can't tell if the new server is having issues again.  As I said before, I do not regard CR as I do the big streaming channels like TCM or Criterion because I have a feeling CR is skirting copyright issues to maintain such a substantial catalogue from dubious sources.  I'm just grateful that such a large percentage of their offerings are of decent quality and stream reasonably well for such a low subscription fee.  So my attitude is "let sleeping dogs lie", but do call the # provided by SouthPawPhlly if you choose.  Maybe it'll get the results you're looking for.

HumphreyBogart
Level 8

Re: Classic Reel channelendless buffering

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chlojo1,

 

I agree with you 100%.

I got a new router and it improved Classic Reel's performance A LOT.

I love the Classic Reel channel.

 

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atc98092
Community Streaming Expert

Re: Classic Reel channelendless buffering

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@chlojo1 If it's really violating copyright laws, don't expect it to last much longer. Roku takes a very hard stand against providers that aren't offering the material legally. They have had legal issues in the past by not enforcing it, so if it's determined they don't have the proper permissions, the channel will be gone in an instant. 

Dan

Roku Community Streaming Expert

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chlojo1
Level 9

Re: Classic Reel channelendless buffering

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Have you noticed how all of CR's major studio product (from 20th Century Fox, Universal, Paramount, Columbia) have both the opening fanfare and closing logos edited out?  And how it never features any MGM and Warners movies, which are the domain of the Turner library?  That sort of thing wouldn't happen if their sourcing were totally legit.  It's only my opinion, but I think the channel subsists on some kind of legal loophole which keeps them on air.  But I'm grateful for small favors and CR is a pretty big favor as far as my entertainment needs are concerned.

woosterek
Level 8

Re: Classic Reel channelendless buffering

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Thanks for finally getting to the bottom of this.  It's a relief to know the issue isn't on my end. I've tried everything. It's a great channel with an amazing depth of content, so it's worth being patient and letting them work it out.

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Amberwaves
Level 7

Re: Classic Reel channelendless buffering

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Has this gotten better for anyone? I just purchased in June 2021 and it would seem that the constant buffering is still a horrible issue. Any updates? Cancelling after one day.

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