Hi alev,
Thanks for reaching out to the Roku community!
Please be noted that we support English in the Roku Community and we use Google translate to respond to any unsupported language to understand the issue or inquiry.
Can you please provide us with more specific information about the issue you are experiencing?
As a first step, we would recommend taking a look at our Support page for a more helpful FAQ article that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary