Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ArnieTheSquire
Level 7

Circle Network not on Roku Channel Line Up in Canada? (channel 317)

Jump to solution

Can anyone help me with this. Roku user in USA and spend half my time between USA and Canada. For some reason the Circle Network channel (317) doesn’t show up when I’m in Canada. This is very disappointing as I bought 3 Roku’s for Canada for one reason… to keep watching the Grand Ole Opry performances on my TV when in Canada and watch other programming on the Circle Network. Does anyone know if (a) Roku has any plans to add it, and (b) why competitors like Samsung Live+ Which I get on my bedroom TV which is a Samsung Smart TV has it in Canada but Roku doesn’t? The various sites I’ve visited indicated that Roku does offer it on channel 316”7, but apparently not in Canada and I don’t want to do the whole VPN masking thing to pretend I’m in The USA when I’m in Canada. 

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Circle Network not on Roku Channel Line Up in Canada? (channel 317)

Jump to solution

@ArnieTheSquire

Thanks for the post.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: Circle Network not on Roku Channel Line Up in Canada? (channel 317)

Jump to solution

@ArnieTheSquire

Thanks for the post.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
MillieH
Level 7

Re: Circle Network not on Roku Channel Line Up in Canada? (channel 317)

Jump to solution

I appreciate your answer however, Circle All Access suggested that viewers contact Roku to have their channel added to options.

0 Kudos
MillieH
Level 7

Re: Circle Network not on Roku Channel Line Up in Canada? (channel 317)

Jump to solution

Circle channel has said more than once to contact Roku to have their channel added to our options.

0 Kudos
StreamerUser
Community Streaming Expert

Re: Circle Network not on Roku Channel Line Up in Canada? (channel 317)

Jump to solution

@MillieH wrote:

Circle channel has said more than once to contact Roku to have their channel added to our options.


Circle Network and Roku have a carriage agreement - this carriage agreement limits where/how/when/etc Roku can stream the Circle Network content.

Clearly, the carriage agreement only covers the US - not Canadia (this is normal for carriage agreements).

Circle Network is being disingenuous suggesting that Roku controls it, when it fact the carriage agreement limits distribution.

A new or modified carriage agreement would need to be made between Roku and Circle Network to cover Canadian distribution.

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
MillieH
Level 7

Re: Circle Network not on Roku Channel Line Up in Canada? (channel 317)

Jump to solution

Thank you so much for the reply.  Maybe in time to come this will happens for all the Canadians wanting to watch the Grand Ole Opry.  Smiley Happy

 

0 Kudos