Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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CaroleD
Level 8

Cineplex Chanel Canada

I'm trying to find Cineplex Chanel on Roku to play on TV! Couldn't find it but it's supose to be in Canada.  I try on my PC accound and it says not available in my region!  

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11 REPLIES 11\
boogernose
Level 18

Re: Cineplex Chanel Canada

My guess is youre in Quebec.

Try this https://channelstore.roku.com/details/47006/cineplex-store

---A problem clearly stated is a problem half solved---.
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CaroleD
Level 8

Re: Cineplex Chanel Canada

I'm not in Quebec, your link brought me to you tube

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boogernose
Level 18

Re: Cineplex Chanel Canada

Weird it takes me to the Channel store.

---A problem clearly stated is a problem half solved---.
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CaroleD
Level 8

Re: Cineplex Chanel Canada

Tried your link again brought me to Cinplex but I still get   We're sorry. This channel is not available in your region.  Weird.

boogernose
Level 18

Re: Cineplex Chanel Canada

Yeah thats a legal thing. The stuff I found on it being in Canada is old.

I guess you cant get it.

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Cineplex Chanel Canada

@CaroleD 

Thanks for the inquiry.

When signed into your Roku account online, if you are unable to find the channel in the Roku Channel Store, then the channel is not supported in your region.

For more information about that channel's region availability, you would have to reach out to Cineplex channel support. You can reach them here: https://cineplex.zendesk.com/hc/en-us/articles/115000378448--How-do-I-contact-your-Guest-Services-te...


Thanks,
Danny

Danny R.
Roku Forum Moderator
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CrysFerg
Level 7

Re: Cineplex Chanel Canada

I’m having the same issue and I’m in Saskatchewan 

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amara1
Level 7

Re: Cineplex Chanel Canada

I cant login to my cineplex account on the Roku TV(TCL 50S425CA) 4K Ultra HD. The email space just allows for a maximum of 12 characters.
RokuDanny-R
Roku Employee
Roku Employee

Re: Cineplex Chanel Canada

@amara1 

Thanks for the note.

For more information about that channel's authentication and functionality, you'll want to contact the channel support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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