Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

If you offer HBO and Showtime, why don't you offer Cinemax, all of which I already pay for?

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Level 19

Re: Cinemax

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@janem  Thanks for the note. 

At this time, Cinemax does not offer a standalone channel (app) for their service on the Roku platform. Channel/service providers develop their own channels for the Roku platform. If you don't see a channel or service available, we'd recommend reaching out to the channel provider directly to inquire further. You can see more information about Cinemax's MAX GO service, or contact their support team here: https://help.hbogo.com/hc/en-us/articles/216986377-Which-devices-is-MAX-GO-available-on-

If you're looking to subscribe to Cinemax, Hulu Live, The Roku Channel and other services also offer the ability to subscribe to Cinemax service directly, but those options do not include the ability to authenticate with your existing Cinemax service within those channels. For that type of feature, Cinemax would need to publish a channel (app) for the Roku platform.  

Thanks,

Tanner

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1 Reply
Highlighted
Level 19

Re: Cinemax

Jump to solution

@janem  Thanks for the note. 

At this time, Cinemax does not offer a standalone channel (app) for their service on the Roku platform. Channel/service providers develop their own channels for the Roku platform. If you don't see a channel or service available, we'd recommend reaching out to the channel provider directly to inquire further. You can see more information about Cinemax's MAX GO service, or contact their support team here: https://help.hbogo.com/hc/en-us/articles/216986377-Which-devices-is-MAX-GO-available-on-

If you're looking to subscribe to Cinemax, Hulu Live, The Roku Channel and other services also offer the ability to subscribe to Cinemax service directly, but those options do not include the ability to authenticate with your existing Cinemax service within those channels. For that type of feature, Cinemax would need to publish a channel (app) for the Roku platform.  

Thanks,

Tanner

View solution in original post

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