Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
davidjazz
Level 12

Ciao, Italy Channel starts to load then fails.

 Recently, the Ciao, Italy channel started behaving oddly. Under the "Entertainment" option I can select an Italian TV channel. as before. But now, it loads and plays for a few seconds, then terminates with an "Unavailable" message.

I can't find an address for the channel operator to send a message. Does Roku keep these addresses on file?  If so, it would be useful to put them in the channel description.

0 Kudos
4 REPLIES 4\
Amprella
Level 8

Re: Ciao, Italy Channel starts to load then fails.

I'm also having that problem with channel loading.  If I access CIAO Italy TV through its Android app, it loads and plays fine.  I can report a problem (pressing '*" at Roku app selection, then Feedback), but still occurring.

0 Kudos
mgraf1104
Level 7

Re: Ciao, Italy Channel starts to load then fails.

Is there an email address or another way to contact them. I have noticed this with the RMK channel but not all channels... video loads and then after a  minute or less it says this is temporarily not available. Any way to fix this?

0 Kudos
Geci007
Level 7

Re: Ciao, Italy Channel starts to load then fails.

I don't found italian Channels

0 Kudos
RokuMary-F
Roku Employee
Roku Employee

Re: Ciao, Italy Channel starts to load then fails.

Hi @Geci007,

Thanks for the post.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 
Thanks,

Mary

0 Kudos