Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jimi99
Level 7

Chess Live! game has been turning itself off during a game for the past 2 days

Since there was an update to Chess Live! (game) the app has been shutting down during a game, just going to the Hime page. Please undo the "update" and give us the game again, it's unusable now. Oct. 13th, 2021

tahnks,

Jim

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8 REPLIES 8\
whomeqqqq
Level 9

Re: Chess Live! game has been turning itself off during a game for the past 2 days

where do you get chess on roku.   --   and also radio and other fancy things I cant find on roku. 

i see chess live from various web sites.

are you somehow streaming web sites through utoob or some other ap ?

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renojim
Community Streaming Expert

Re: Chess Live! game has been turning itself off during a game for the past 2 days

@Jimi99, if an update to a channel/app is causing a problem then you have to contact the developer of the channel/app.  I can't tell you how to do that; their website is pretty useless:  http://pc-magic.com/?view=privacy#

I would suggest trying the remove, restart, reinstall procedure:

  1. Remove the channel by highlighting it on the Home Screen and pressing * on your remote - choose Remove
  2. Restart your Roku from Settings->System->System restart or just disconnect the power for several seconds
  3. Add the channel again from Streaming Channels

Don't skip step 2!

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Jimi99
Level 7

Re: Chess Live! game has been turning itself off during a game for the past 2 days

Hi whomeq.......if you go to Streaming Channels on the home page and either go to Games or Search Channels and put in Chess Live! you can add the channel but until they fix their blunder created by their update you won't be able to play a whole game without it crashing and returning to the home page. The game is free.

Good luck!

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Jimi99
Level 7

Re: Chess Live! game has been turning itself off during a game for the past 2 days

Hi renojim.......I did try that a couple of times and it still malfunctions. The game will last a few minutes and then crash. If you go back to the game you can "Resume" the game but then it crashes with just about every move. Not the ideal way to play a game. Thanks for the suggestions.

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denhow
Level 10

Re: Chess Live! game has been turning itself off during a game for the past 2 days

I'm a fairly knowledgeable long-time Roku user and this has happened to me too. I immediately did the uninstall/reboot/reinstall sequence. It didn't help. The recent update broke the app. (Roku 4210x with 10.0.0 build 4209-04.)

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RokuKariza-D
Roku Employee
Roku Employee

Re: Chess Live! game has been turning itself off during a game for the past 2 days

Hi everyone,

Thanks for the posts. 

Many channels on Roku are developed and maintained by the channel provider themselves. If the troubleshooting steps provided by @renojim above didn't resolve your issue with Chess Live!, we recommend contacting the channel's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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denhow
Level 10

Re: Chess Live! game has been turning itself off during a game for the past 2 days

And now Chess Live! is working again. For me, anyway.

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Williamt100
Level 11

Re: Chess Live! game has been turning itself off during a game for the past 2 days

It's working again for me as well.

Roku 3500X
Roku 4400X
Roku 4661X
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