Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Channels not working

NONE of my 3 Roku devices will connect to aps I have accounts with, Spectrum, Sling, and Pandora. My internet provider is Spectrum, I called their support and found that there is a dispute between Roku and Spectrum. I'D LIKE TO STICK MY ROKU DEVICES SOMEWHERE YOU WONT LIKE, FREE OF CHARGE!!!!!!!!!!! 

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2 Replies
Level 7


I received Roku TVs for Christmas under the assumption that I would be able to get rid of some of my cable boxes (Charter) and save money only to find out about the dispute.  Does anyone know if they are working this out????  I read that they had a similar dispute with AT & T at one time and managed to work it out.

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Roku Employee
Roku Employee

Re: Channels not working


Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?


Danny R.
Roku Forum Moderator
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