Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Wcpurdie
Level 7

Channels not working on roku tv

We recently had a power outage and ever since most of the channels on my roku device won’t load but some will. For instance Netflix will load but Disney, Hulu, Amazon Prime, or YouTube will not. These same apps will work fine on other devices on my network such as iPhone, Xbox, and computer. I have two TCL Roku tvs and both are having this issue. I have reset network connection and factory reset. I tried to delete the Disney Plus app and reinstall but it won’t even let me reinstall the app. Any ideas?

4 REPLIES 4\
Ello2022
Level 10

Re: Channels not working on roku tv

Roku doesn’t make TVs. TCL made your TV. Hopefully you had your TV plugged into a surge protector? If not something may have fired. Try rebooting your modem, router and TV first. 

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Wcpurdie
Level 7

Re: Channels not working on roku tv

Thanks for the attempt at a pedantic reply but if you had read my post I said it was TCL Roku tv. I also said it was a roku device, which it is. And yes, I have tried all that, which my post also said.

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Ello2022
Level 10

Re: Channels not working on roku tv

TCL makes your TV. So that’s the best place to go for support. If the TV is under warranty then you could make a claim. But if you tried rebooting your modem, roister and TV and still nothing then your kinda out of luck. You can try doing a factory reset on the TV. Please unplug your modem, router and TV for 60 seconds. Then plug them all back in. Are you using a VPN?

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demsd
Level 13

Re: Channels not working on roku tv

Try reinstalling the channels from the Channel Store.

Roku Ultra 4670X
40" TCL Roku TV
50" TCL Roku TV
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