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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ShandiinAshley
Level 7
‎03-16-2021 04:07 PM

Channels not populating (Hulu, Sling, Disney+)

We just bought a new Roku Premiere, but can not find Hulu/Sling/Disney+ even though the buttons are on the remote. We have searched all the streaming channel subsections and they’re no where to be found. What could be the issue. This is our second device with the same issue. The remote has the buttons for the streaming sites, but the only the that we can find and works is Netflix. When you push the other buttons the device does no action.

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atc98092
Level 21
‎03-16-2021 04:29 PM

Re: Channels not populating (Hulu, Sling, Disney+)

Are you located somewhere other than the US? Many channels have geographical restrictions on availability. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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