Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Channels not available

Some channels are not available in the store. Disney+, HBO Max, Prime Video. Those are the most important channels. I don't know if my region is related to this issue. But you need to solve this, the most popular channels should be in all the stores.

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Level 16

Re: Channels not available

Roku is supported in the following regions: 

  • United States
  • Canada
  • France
  • United Kingdom
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • El Salvador
  • Guatemala
  • Honduras
  • Mexico
  • Nicaragua
  • Panama
  • Peru

If you are outside those regions, you are in an unsupported region. Roku doesn't sell devices outside those regions. Some third parties may choose to sell devices in regions not supported, but those sales are not with Roku's blessing.

Now, if you are in a supported region, it's up to the app developer to determine where to support their app.

As mentioned, Roku is available and supported in several regions. The rest of the world in which Roku isn't support we shall call Rest Of The World (ROTW).

When an app developer makes an app, the developer determines a couple of different things: what devices are supported, and where the app is supported.

Regarding what devices are supported, they can say "no" to the old 3500 Stick, for instance, or to the 3700 Express, or to any device they decide isn't sufficient to effectively run their app.

The developer can also pick the region in which the app is supported. If they say only the US, they pick that. If they say US and Canada, they pick that. If they say everywhere Roku is supported, they pick all the regions except ROTW. If they want to support the entire planet, they also pick ROTW.

So, the developer can choose to allow the app to be installed outside Roku supported areas. Only, they then assume the responsibility for it working; Roku doesn't support anything in an unsupported area, by definition. Depending on local laws, or companies fears of changes to laws, or fears of silly but expensive lawsuits, more and more companies choose to not support ROTW. Amazon hasn't for years. Many others are the same way now.

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