Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Channels locking up on Roku OS 9.4.0 build 4174-46
Just got an update for Roku OS 9.4.0 build 4174-46 on my Ultra 4660RW device. Now various channels are locking up and device keeps trying to restart constantly. This update occurred today on 10/15/20. This is the worst update I've ever received. I own three Roku devices and would not hesitate to dump these and switch to a reliable streaming device.
I haven't received 9.4 yet, but when I received the 9.2-to-9.3 update, it installed Roku 9.3 but did not download the apps that had been updated for 9.3 at the same time. Following the Roku update with a manually forced update [Settings > System > System update > Check now] caused quite a few of my channel apps to update and my transition to 9.3 went very smoothly with no problems that I can recall.
Perhaps doing the same would help you with 9.4.
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
Can you please provide us the following information about what you are experiencing: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Once we have this information we will be able to assist you further.
In addition to the information I have originally requested, would it be possible for your to provide screenshots and/or a video of the issue you are experiencing so we can get a better understanding of what you are seeing?
It is hard to get a screenshot or video when it happens. What happens is the video freezes and the audio stops. The Roku then goes back to the Roku screen and it restarts. I did a master reset to try to fix it. That did not work. The Roku still updates to the same version that makes this Roku a better frisbee than a media player. Is there a better way to fix this?