Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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njdarragh
Level 7

Channels keep Disappearing

Several different channels keep displaying from my channel list. Includes HBO max and Xfinity. Just started Sunday. I keep having to add the channel back. I does the same thing on my Ruko TV and Ruko streaming stick

4 Replies
makaiguy
Level 20

Re: Channels keep Disappearing

Your channels are linked to your Roku ACCOUNT, not your individual Roku DEVICES.   Add/delete on one, you add/delete on all.

Might someone in your household be deleting them on one of your other Rokus?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
njdarragh
Level 7

Re: Channels keep Disappearing

Thank you. No one else has access. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channels keep Disappearing

@njdarragh

Thanks for the post.

After adding a channel on a single device, are you making sure to check for a manual update on your other Roku devices? Please be aware that adding a channel on one device does not readily add the channel to all of your Roku devices linked to your Roku account.

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Level 20

Re: Channels keep Disappearing


@RokuDanny-R wrote:

Please be aware that adding a channel on one device does not readily add the channel to all of your Roku devices linked to your Roku account.


By "does not readily add the channel" refer to possibly not adding it immediately?  As long as it is a supported device for that channel, should it not add the channel the next time each device checks for updates?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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