Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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njdarragh
Level 7

Channels keep Disappearing

Several different channels keep displaying from my channel list. Includes HBO max and Xfinity. Just started Sunday. I keep having to add the channel back. I does the same thing on my Ruko TV and Ruko streaming stick

4 REPLIES 4\
makaiguy
Community Streaming Expert

Re: Channels keep Disappearing

Your channels are linked to your Roku ACCOUNT, not your individual Roku DEVICES.   Add/delete on one, you add/delete on all.

Might someone in your household be deleting them on one of your other Rokus?

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
njdarragh
Level 7

Re: Channels keep Disappearing

Thank you. No one else has access. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channels keep Disappearing

@njdarragh

Thanks for the post.

After adding a channel on a single device, are you making sure to check for a manual update on your other Roku devices? Please be aware that adding a channel on one device does not readily add the channel to all of your Roku devices linked to your Roku account.

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Channels keep Disappearing


@RokuDanny-R wrote:

Please be aware that adding a channel on one device does not readily add the channel to all of your Roku devices linked to your Roku account.


By "does not readily add the channel" refer to possibly not adding it immediately?  As long as it is a supported device for that channel, should it not add the channel the next time each device checks for updates?

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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