Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Can you please provide more information about the issue you are experiencing?
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue you are seeing? Please keep us posted.
Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more.
If you are still unable resolve the issue, can you please provide us the following information:
-Roku device model
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
We are having the same issue it doesn't matter what program we're watching what channel we're on it just goes back after 5 minutes it's a brand new one too we just got it like a couple of days ago was working until last night model number 3930 RW - Roku Express serial number x 0 0 4 0 d e n 1smx device ID s01330dn1smx
Shows go back to main screen after, at most, 5 minutes. I have done all that you have suggested. I deleted channels, restarted Roku, reinstalled channels and it sill happens. This started last night, 4-13-21. Our receipt date states 4-10-21. Three days.
This happens on all of the following we have on our Roku: