Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Timcosby
Level 7

Channels going back to Home screen

Mine also. Also tubi and pluto are doing the same. Click on it and it show start screen then imeadiatly goes back to channel list. Im on a roku tv.

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18 REPLIES 18\
RokuDanny-R
Roku Employee
Roku Employee

Re: roku channel wont load

@Timcosby

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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MaggieMae1207
Level 7

Re: roku channel wont load

I'm having the same problem. I can't access the Roku channel or my subscription to Acorn on Roku. It just goes in a loop. It's a weird problem.

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RokuDanny-R
Roku Employee
Roku Employee

Re: roku channel wont load

@MaggieMae1207

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? How are you powering the Roku device?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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janandozzi519
Level 7

Re: Channels going back to Home screen

Mine too. Pluto Tv, Roku channel, Tubi channel all won't load, it just goes back to the home list of channels. This is on the new Roku sound bar on a Samsung tv. Wish they'd fix it!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channels going back to Home screen

@janandozzi519

Thanks for the post.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more. 

If you are still unable resolve the issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing


Thanks,
Danny

Danny R.
Roku Forum Moderator
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melodiewright
Level 7

Re: Channels going back to Home screen

We are having the same issue it doesn't matter what program we're watching what channel we're on it just goes back after 5 minutes it's a brand new one too we just got it like a couple of days ago was working until last night model number 3930 RW - Roku Express serial number x 0 0 4 0 d e n 1smx device ID s01330dn1smx

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channels going back to Home screen

@melodiewright

Thanks for the post.

Can you please provide us with the information that I have requested in my previous post? Once we have this information we will be able to investigate the issue further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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melodiewright
Level 7

Re: Channels going back to Home screen

Model number: 3930RW - Roku Express

Serial number: X00400EN1SMX

Software version: 9.4.0 – build 4210-AE

Device ID: S01330DN1SMX

Shows go back to main screen after, at most, 5 minutes. I have done all that you have suggested. I deleted channels, restarted Roku, reinstalled channels and it sill happens. This started last night, 4-13-21. Our receipt date states 4-10-21. Three days.

This happens on all of the following we have on our Roku:

The Roku Channel: Version 4.2 – build 3

Tubi: Version 2.15 – build 2

Pluto TV: Version 5.10 – build 6

The CW: Version 2.2 – build 14

Happy Kids TV: Version 2.5 – build 1048

News ON: Version 3.0 – build 51

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melodiewright
Level 7

Re: Channels going back to Home screen

I didn't see this part until today so I have redone the list for you. Please let me know if you need me to find anything else for you. 

-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

The Roku Channel: Version 4.2 – build 3 Tracking ID MX-150-673

Tubi: Version 2.15 – build 2 Tracking ID MX-150-679

Pluto TV: Version 5.10 – build 6 Tracking ID MX-150-683

The CW: Version 2.2 – build 14 Tracking ID MX-150-687

Happy Kids TV: Version 2.5 – build 1048 Tracking ID MX-150-691

News ON: Version 3.0 – build 51 Tracking ID MX-150-695

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