Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Bam-Bam
Level 8

Re: Channels crashing on Ultra

Another: 5A-157-056

And another just a few minutes later: 5A-157-064

 

Checked and found that I could upgrade to Roku 10.0.0 build 4177-C2 and did the upgrade.

Still having issues.  5A-157-099

 

And yet another: 5A-157-183

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channels crashing on Ultra

@Bam-Bam

Thanks for the providing us with your information.

I have passed along your information to the appropriate Roku team to investigate further. Once an update is available, I'll be sure to notify the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bam-Bam
Level 8

Re: Channels crashing on Ultra

@RokuDanny-R ,

Would it be helpful if I keep adding more IDs?  They occur so frequently, it's really easy to provide some.  I just don't want to spam the channel with them if they're not useful.

 

Please note that sometimes only the app crashes and we immediately go back to the home screen.  Sometimes the entire Roku crashes and reboots and sometimes the entire Roku crashes, but doesn't reboot until I pull the power cord.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channels crashing on Ultra

@Bam-Bam

Thanks for the follow up.

I have already passed along the information that you have provided to the appropriate team and do not need any more information at this time. Should I need further details, I'll be sure to let you know.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bam-Bam
Level 8

Re: Channels crashing on Ultra

This continues to happen. Any update?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Channels crashing on Ultra

Hey @Bam-Bam

Please accept our apologies for any inconvenience this has caused.

Currently, the issue has been escalated and is still under investigation. Once feedback is available, we'll let the Community know immediately. 

We appreciate your patience and understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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torbrooks
Level 7

Re: Channels crashing on Ultra

Just adding myself back to this conversation.  I was on vacation and used the box frequently.  Box locked up at least 5 times yesterday.  

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Bam-Bam
Level 8

Re: Channels crashing on Ultra

@RokuKariza-D 

It's been another month.  Any updates?  Still constant crashing.

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blue442
Level 7

Re: Channels crashing on Ultra

This has been going on so long that I gave up and went back to using my old Roku that doesn't support Atmos.  When I decide again to upgrade, it's going to be to a completely different device like the Nvidia shield.  It's ridiculous that this cant be figured out.  This hardware is useless to me when its crashing every time I change shows or channels.  $70 wasted.  Thank god I bought it on sale.  Smiley Mad

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Bam-Bam
Level 8

Re: Channels crashing on Ultra

I guess Roku has forgotten about this.... Man Frustrated

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