Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Channels code provided




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Level 21

I assume you'Re: Channels code provided

I assume you are attempting to add a private channel. Based on that message, I'd say it's either no longer available, or it's geo-coded and not available in your geographical location.

Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 18

Re: I assume you'Re: Channels code provided

What channel code are you trying to enter?  That error message is what you get when you try to enter the code for an uncertified channel, i.e. a "private" channel, when the code is unrecognized.   It is literally correct in that an unrecognized code isn't for an available channel in ANY region, but the message is not very helpful.

When NBC finally submitted a working app to Roku for its Peacock channel, for a short period of time people could enter PEACOCK to get it installed on their Rokus.  But once Roku got Peacock added to its normal channel store the PEACOCK private code no longer worked. 

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  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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