Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Channels bounce back to main page

When I push for a channel it bounces back to main page why?? Also why can’t I get in touch with Roku by phone or email? Very irritating !

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2 Replies
Community Streaming Expert

Re: Channel help

As you've noticed, Roku pretty much has no support other than their website and this "community".  Have you tried the simple things like pulling the power from your modem/router and Roku for a few minutes and plugging them back in?

Roku Community Streaming Expert

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Roku Employee
Roku Employee

Re: Channel help


Thanks for the post.

In addition to what @renojim mentioned, how are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

Please keep us posted.


Danny R.
Roku Forum Moderator
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