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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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98221
Level 7
‎06-02-2020 01:22 PM

Channels added to my roku without my request

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Regularly, every several days, one or more channels is added to my roku without my request or knowledge.  I have to check for and delete them.  Is roku trying to sell more channels this way?  How do I stop it???? 

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andyross
Level 16
‎06-02-2020 01:28 PM

Re: Channels added to my roku without my request

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If you have, or had, multiple Roku devices/TV's, and they are all on the same account, then any change on one will reflect in the others. If you got rid of an older Roku, go to the Roku site and remove it from your account. Look at the bottom of this page to see all the devices linked to your account:

https://my.roku.com/account

If you still have issues, change the password on your account, and possibly even remove ALL devices and re-link them. Use THIS link for that. NEVER use a voice command with a phone/tablet, or pick the first 'hint' a browser address bar shows:

https://my.roku.com/link

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andyross
Level 16
‎06-02-2020 01:28 PM

Re: Channels added to my roku without my request

Jump to solution

If you have, or had, multiple Roku devices/TV's, and they are all on the same account, then any change on one will reflect in the others. If you got rid of an older Roku, go to the Roku site and remove it from your account. Look at the bottom of this page to see all the devices linked to your account:

https://my.roku.com/account

If you still have issues, change the password on your account, and possibly even remove ALL devices and re-link them. Use THIS link for that. NEVER use a voice command with a phone/tablet, or pick the first 'hint' a browser address bar shows:

https://my.roku.com/link

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