Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7


Why does an error message come up for a certain channel stating:  THIS CONTENT IS AVAILABLE TO VIEWERS WHO RECEIVE IT AS PART OF THEIR PAY SUBSCRIPTION...

the channel is an paid subscription i have already from my TV provider and the “shows” on ROKU are “locked” 

Need help!!!


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1 Reply
Level 21

Re: Channel

If I understand correctly this unnamed certain channel has some free content and other content that requires a paid subscription.  You already are paying a specific subscription fee for this channel on your cable or some other account.

In many (most? all?) cases when you subscribe to a premium channel via one provider you can only view it on that provider. 

If instead you subscribe directly with the channel on its website, you should be able to view the channel on any system that offers it (computer browser, phone, streaming system, etc.).

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