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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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arunprasad
Level 7
‎06-17-2020 05:55 AM

Channel use Issue / Channel store with Prime & Hotstar

I have created account and setup the roku premiere plus device but i couldn't able to Find Amazon prime and Hotstar in Channel store. I want to use both of these app's with Roku device, 

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5 Replies
renojim
Level 21
‎06-17-2020 01:57 PM

Re: Channel use Issue / Channel store with Prime & Hotstar

Where are you located?  Not all channels are available in all regions.

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arunprasad
Level 7
‎06-18-2020 02:46 AM

Re: Channel use Issue / Channel store with Prime & Hotstar

In India. Belongs to Southern part of India, hailing from Kerala state. I was getting this and now not able to see these channels in channel store.

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makaiguy
Level 19
‎06-18-2020 05:30 AM

Re: Channel use Issue / Channel store with Prime & Hotstar

Did you start using a VPN that masks your true location?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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arunprasad
Level 7
‎06-18-2020 07:53 AM

Re: Channel use Issue / Channel store with Prime & Hotstar

No. No VPN's . Plane connection and nothing works for me to get Amazon prime and Hotstar.

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RokuDanny-R
Roku Employee
Roku Employee
‎06-19-2020 01:32 PM

Re: Channel use Issue / Channel store with Prime & Hotstar

@arunprasad 

Thanks for the post.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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