Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
arunprasad
Level 7
3 weeks ago

Channel use Issue / Channel store with Prime & Hotstar

I have created account and setup the roku premiere plus device but i couldn't able to Find Amazon prime and Hotstar in Channel store. I want to use both of these app's with Roku device, 

0 Kudos
Reply
5 Replies
Highlighted
renojim
Level 16
3 weeks ago

Re: Channel use Issue / Channel store with Prime & Hotstar

Where are you located?  Not all channels are available in all regions.

0 Kudos
Reply
Highlighted
arunprasad
Level 7
3 weeks ago

Re: Channel use Issue / Channel store with Prime & Hotstar

In India. Belongs to Southern part of India, hailing from Kerala state. I was getting this and now not able to see these channels in channel store.

0 Kudos
Reply
Highlighted
makaiguy
Level 16
3 weeks ago

Re: Channel use Issue / Channel store with Prime & Hotstar

Did you start using a VPN that masks your true location?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
0 Kudos
Reply
Highlighted
arunprasad
Level 7
3 weeks ago

Re: Channel use Issue / Channel store with Prime & Hotstar

No. No VPN's . Plane connection and nothing works for me to get Amazon prime and Hotstar.

0 Kudos
Reply
Highlighted
RokuDanny-R
Roku Employee
Roku Employee
3 weeks ago

Re: Channel use Issue / Channel store with Prime & Hotstar

@arunprasad 

Thanks for the post.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
Reply