Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Carrmac
Level 7

Channel stopped working

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While watching a subscription channel, it stopped working on both my roku devices. The subscription is up to date.  I unplugged the devices and plugged back in, but that channel still won’t work (other subscription channels are working).  I read that I should remove the channel and add it back, however there is no option to “remove” this channel when I click Options, “Remove” is not shown as an option. For other channels, remove appears as an option, but not for the one that stopped working.  Should I cancel my subscription?

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renojim
Level 21

Re: Channel stopped working

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You can't remove a channel if you have an active subscription.  Try to contact the provider and see what they have to say.

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2 Replies
renojim
Level 21

Re: Channel stopped working

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You can't remove a channel if you have an active subscription.  Try to contact the provider and see what they have to say.

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Carrmac
Level 7

Re: Channel stopped working

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That makes sense - thanks.  The channel started working again today.

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