Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Carrmac
Level 7

Channel stopped working

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While watching a subscription channel, it stopped working on both my roku devices. The subscription is up to date.  I unplugged the devices and plugged back in, but that channel still won’t work (other subscription channels are working).  I read that I should remove the channel and add it back, however there is no option to “remove” this channel when I click Options, “Remove” is not shown as an option. For other channels, remove appears as an option, but not for the one that stopped working.  Should I cancel my subscription?

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renojim
Community Streaming Expert

Re: Channel stopped working

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You can't remove a channel if you have an active subscription.  Try to contact the provider and see what they have to say.

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Channel stopped working

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You can't remove a channel if you have an active subscription.  Try to contact the provider and see what they have to say.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Carrmac
Level 7

Re: Channel stopped working

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That makes sense - thanks.  The channel started working again today.

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