Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Channel self install

Roku adds channels to my homepage without my knowledge or permission.  How do I make this stop.  Tired of deleting Xfinity channel that I can not use.

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Community Streaming Expert

Re: Channel self install

It's possible you've installed it without realizing. Some of the Roku screensavers will have offers to install channels drift across the screen. If you press the OK button to wake the screensaver, or perhaps use CEC to switch the TV on and change to the Roku input, you could install the channel without knowing. 

To ensure I never do that, I always use the Home button to wake the Roku, or to switch to it from another input. That ensures I haven't approved something onscreen that I couldn't see.


Roku Community Streaming Expert

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Level 13

Re: Channel self install

Change your screensaver to blank.

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Community Streaming Expert

Re: Channel self install

If you log into your account at you can then set up a PIN and choose when it will be required. You can set it so that the PIN must be entered to install a new channel.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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