Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Channel self install

Roku adds channels to my homepage without my knowledge or permission.  How do I make this stop.  Tired of deleting Xfinity channel that I can not use.

0 Kudos
3 Replies
Level 21

Re: Channel self install

It's possible you've installed it without realizing. Some of the Roku screensavers will have offers to install channels drift across the screen. If you press the OK button to wake the screensaver, or perhaps use CEC to switch the TV on and change to the Roku input, you could install the channel without knowing. 

To ensure I never do that, I always use the Home button to wake the Roku, or to switch to it from another input. That ensures I haven't approved something onscreen that I couldn't see.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
Level 13

Re: Channel self install

Change your screensaver to blank.

0 Kudos
Level 19

Re: Channel self install

If you log into your account at roku.com you can then set up a PIN and choose when it will be required. You can set it so that the PIN must be entered to install a new channel.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos