Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Channel scrambled on Xfinity Beta Stream App

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One channel has now being scrambled on our Xfinity Beta Stream App.  The channel is included in  our Xfinity subscription and is fine on our main TV with the Xfinity box.  However, two other TVs that we having been watching regularly with Roku and the Xfinity Beta Stream App the channel is now scrambled. Just one channel...all other channels through Xfinity Beta Stream App are fine.  How can I fix?

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Level 18

Re: Channel scrambled on Xfinity Beta Stream App

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This is a question for Xfinity. It is their service and their app.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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Level 18

Re: Channel scrambled on Xfinity Beta Stream App

Jump to solution
This is a question for Xfinity. It is their service and their app.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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Level 7

Re: Channel scrambled on Xfinity Beta Stream App

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Thank you for your response.  However, I can get the one channel clearly on our main TV with the Xfinity Receiving Box.  Have been watching the channel for over a year with our two other TVs with Roku via the Xfinity Beta Stream App.  So, it is being scrambled through the App on Roku?

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Level 12

Re: Channel scrambled on Xfinity Beta Stream App

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Xfinity still has the option to only send certain channels over QAM cable frequencies although I thought they had everything on the internet for streaming now as well.  Maybe it is intentional or maybe they just missed something.  If you record a show from this channel on your DVR, can you watch from the Roku when it is finished?

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Level 7

Re: Channel scrambled on Xfinity Beta Stream App

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Thank you so much for your reply.  We recording the show via DVR, but the Roku TV was also scrambled when we tried to view the recording.  Xfinity came Tuesday and worked on the issue and the TVs worked great through Roku yesterday.  So, it was obviously something with the Xfinity signal.

Thanks again and have a great day!

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