Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kathiephipps
Level 7

Channel says installed but not on home screen

I am trying to load peacock network on my Roku express but it says it is already installed but it is not listed on the home screen.

0 Kudos
4 REPLIES 4\
renojim
Community Streaming Expert

Re: Channel says installed but not on home screen

Have you restarted your Express or checked for updates?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
StreamerUser
Level 20

Re: Channel says installed but not on home screen


@kathiephipps wrote:

I am trying to load peacock network on my Roku express but it says it is already installed but it is not listed on the home screen.


Did you verify if your Express model # is supported? (Settings/System/About)

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku:
Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later) 
Roku TV and Smart Soundbar (model 5000X or later)

If your Express/Express+ is a 3700/3710, you wont be able to install the Peacock app - you'll need to upgrade to a newer model.

Gewright48
Level 7

Re: Channel says installed but not on home screen

I am trying to load peacock network on my Roku express, but it says it is already installed, but it is not listed on the home screen. I am not having any luck getting it to work. What can I do and why does it take the community to solve the problems when we paid ROKU for the device? I am not understanding why Roku can't answer and solve these problems!

0 Kudos
StreamerUser
Level 20

Re: Channel says installed but not on home screen

@Gewright48 

Read the post above/before yours and do the same (verify your model #, read the link/list).

0 Kudos