Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Channel reordering on home screen

Just installed a new stick, and after I move channels around into the proper order, they keep reverting back to default order.

This function has worked fine on my other sticks in the past.

Is this a current bug?  Anyone else having similar problem?

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Level 21

Re: Channel reordering on home screen

I re-ordered some icons on my Premiere yesterday. I just checked it and they're all where I put them. Doesn't look like a specific issue. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 19

Re: Channel reordering on home screen

When you've moved a channel to its desired position, are you pressing OK to lock its position in?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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