Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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NormKeyt
Level 7

Channel plays on two of my three Roku devices, has stopped playing on 3rd device.

Have BritBox subscription that expires on 1/9/22, through Roku.  Have 3 Rokus in my house.  Two Roku Premier+, one Roku TV.  Yesterday, Britbox played on all three devices.  Today, BritBox will play on one Premier+ and the Roku TV.  Will not play on the 2nd Premier.  Says I don't have an account.  If I put in username and password (that works on other devices and Roku website) error messages says "username or password incorrect."  Also won't let me create a new account on this device.  I have powered down the device, waited then powered up.  Same result.  Other channels play fine.

Anybody have an idea how to fix this?

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StreamerUser
Level 16

Re: Channel plays on two of my three Roku devices, has stopped playing on 3rd device.

Did one of your Premiere+ Rokus update to OS10 (10.0.0-4165) - do they both have the same firmware version?

Otherwise, have you uninstalled Britbox, RESTARTED your Roku, then reinstalled Britbox?

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