Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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PStar
Level 7

Channel needs to re-authenticate frequently

I have many different Roku devices and so far they all connect to my directv account. Now, those connections are temporary and only last for a couple weeks until I have to reset them. However, one channel needs to be reset daily, which I find annoying. And it is Directv, NOT at&t or Directv Now.

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Channel needs to re-authenticate frequently

@PStar

Thanks for the post.

Please be aware that channels may require you to re-authorize the channel in order to ensure you are an authorized user.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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PStar
Level 7

Re: Channel needs to re-authenticate frequently

Hi Danny,

If you read my post, you would see that I quite clearly acknowledge the fact Directv as I'm sure other premium services require a weekly or bi-monthly authorization of our accounts to get their channels on Roku. I have NO problem with that requirement. What annoys me is that one particular channel requires the daily, or 2-3 times a day requirement to authorize their channel. This happens on all 6 of my Roku products, on two different cable systems. This can't possibly an isolated issue to my products, and I can't be the first to mention it.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channel needs to re-authenticate frequently

@PStar

Thanks for the follow up.

If this issue is only happening with a specific channel, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on this channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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