Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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brando304
Level 7

Channel malfunction

I just bought a Roku Express+ and when I get about 3-5 minutes into watching a movie or show it kicks me out. This is with any app I use Hulu, tubi, youtube,etc. How do I fix this Problem? #RokuExpress+

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2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Channel malfunction

Hi @brando304,

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

Please keep us posted.

Thanks,

Mary

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makaiguy
Level 20

Re: Channel malfunction

The reason Mary asked how you are powering your Roku is that many TV USB ports only supply 0.5 amp or less, which is not enough to power a Roku reliably.  Try powering instead via house power using the adapter that came with it.  If you don't have the Roku adapter handy, any other you have from another device should work as long as the fine print on it says it outputs at least 1 amp.

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