Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Shantinique
Level 7

Channel login issues

My account email and password for Disney plus and Hulu is correct because I tried them on my phone and they worked. But when I try to login on my Roku express, it keeps saying that my login information is incorrect. Anyone else having these issues or know how to solve them?

3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Channel login issues

@Shantinique 

Thanks for the post.

For more information about those channel's authentication and functionality, you'll want to contact those channels' support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Qablooie
Level 7

Re: Channel login issues

Did you ever find a solution?

I too am having login issue with Disney+ and I checked it multiple times by logging into other devices.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channel login issues

@Qablooie 

Thanks for the post.

Have you tried contacting Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Disney+ support here: https://help.disneyplus.com/csp

Thanks,
Danny

Danny R.
Roku Forum Moderator
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