Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Channel log in

I just moved my TV and roku upstairs, and now every time I turn the TV on, I have to re enter the codes into my phone for every channel app. This never happened before and now it's every time I turn the TV on... What the heck is going on and how can I keep Netflix and Amazon Prime logged in so that I don't have to register the dang device every time the TV is on? 

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2 Replies
Roku Employee
Roku Employee

Re: Channel log in


Thanks for the post.

Can you please clarify the issue you are experiencing? What codes are you referring to? Can you please provide a screenshot of the issue you are seeing so we can better understanding the issue?

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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Level 9

Re: Channel log in

Not sure if you still have this problem or maybe you got frustrated and bought a FireTV or some other device by now, anyways if this still applies to you see if my solution on another thread works for you. 

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