Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuDanny-R
Roku Employee
Roku Employee

Channel launch issue - "Can't run channel"

Update 9/20/2021 6:00 PM PST
We are investigating a small subset of users who are still seeing this error.
 
Update 9/16/2021 12:11 AM PST
Thank you for your patience while we worked to resolve this issue. We have identified the cause and this issue has now been fixed.

In order to apply the latest fix please follow the instructions below to manually check for a software update.
 
  1. Press the Home button  on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.
Update 9/15/2021 5:00 PM PST 
We are continuing to investigate this issue. Thank you for your continued patience while we work to resolve it.
 
Update 9/15/2021 9:00 AM PST 
We are continuing to investigate this issue. Thank you for your continued patience while we work to resolve it. If you are encountering this, you do not need to contact customer support. 

Update 9/14/2021 8:30 PM PST 

We are continuing to investigate the issue below. Roku recommends always updating to the latest software for optimal performance and to benefit from the latest features.  
Follow the instructions below to manually check for software and channel updates.
  1. Press the Home button  on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.
Tuesday 9/14/2021
Reported Issue: A small number of customers have reported an issue where they are not able to load certain channels, accompanied by a message, "Can't run channel, [channel] could not be re-installed from the network".  

You do not need to contact customer support to report this. We are investigating the issue and will update this page periodically with more details.
Danny R.
Roku Forum Moderator