Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Kate1130
Level 7

Channel issues that paid for

Channel  purchase asking me to  sign in to cable provider don't have one

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2 REPLIES 2\
DBDukes
Community Streaming Expert

Re: Channel issues that paid for

@Kate1130 

Some apps are designed to be used to accompany a cable or other subscription. You didn't say with which app you are experiencing this, but if it's wanting a TV provider, it falls into this category.

Your options are:

Have a cable subscription and use that to authenticate.

Have a satellite subscription and use that to authenticate.

Have a live streaming service (Sling TV, YouTube TV, Hulu+Live TV, Philo, etc)

 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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makaiguy
Community Streaming Expert

Re: Channel issues that paid for

On the other hand, some services have two separate streaming options, one that requires a tv provider login and requires no further payments, and one you can pay to subscribe to without a tv provider.

As an example, for Discovery you can either :

  • Install the Discovery GO app which requires you to log in with a tv provider where you have an account that allows you to view the Discovery Channel.  You pay for this as part of your tv provider account.
  • Pay for a Discovery+ account and access it via the Discovery+ app.  Log in with the credentials you established with your Discover+ subscription, no separate tv provider needed.

Be sure you install and are trying to log into the correct app for your subscription.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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