Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Romanysamir
Level 7

Channel for kids not open

Channels for children, such as the Preschool channel, work normally, but from yesterday, all children's channels do not work. Once you click on it to turn it on, you return to the home page again.. what to do

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StreamerUser
Level 20

Re: Channel for kids not open

Known solutions/workarounds for apps not loading:

1) Restart Roku: Settings/System/System restart/Restart

2) Check for updates: Settings/System/System updates/Check now - try again

3) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

4) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

5) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

6) Completely unplug power from Roku for 10-15 minutes - try again

7) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

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Romanysamir
Level 7

Re: Channel for kids not open

Thank you .. i try and now working normal 

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StreamerUser
Level 20

Re: Channel for kids not open

Thanks for the feedback - which option worked for you?

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