Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JimB56
Level 7

Channel closing message

I have 2 Roku streaming sticks +. After having TV’s on for 3 hours without changing channels a message will pop up that says “this channel will close after 5 minutes.” Then count down 4 minutes, 3, 2, 1 and then go to Home Screen if I don’t cancel the countdown before hand. Come on, this problem has to be widely known so I don’t understand how you guys at Roku can’t fix it.

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4 Replies
makaiguy
Community Streaming Expert

Re: Channel closing message

See if this helps re Bandwidth Saver feature:
https://support.roku.com/article/360037927713
Roku Community Streaming Expert

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Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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JimB56
Level 7

Re: Channel closing message

Nope. Bandwidth saver is off. 

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renojim
Community Streaming Expert

Re: Channel closing message

Then that provider has decided that they don't want to waste bandwidth streaming when no one is watching.  It's not a Roku issue.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channel closing message

@JimB56 

Thanks for the posts.

What channel are you experiencing this issue with? As @renojim mentioned, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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