Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Channel closing message

I have 2 Roku streaming sticks +. After having TV’s on for 3 hours without changing channels a message will pop up that says “this channel will close after 5 minutes.” Then count down 4 minutes, 3, 2, 1 and then go to Home Screen if I don’t cancel the countdown before hand. Come on, this problem has to be widely known so I don’t understand how you guys at Roku can’t fix it.

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4 Replies
Level 19

Re: Channel closing message

See if this helps re Bandwidth Saver feature:
https://support.roku.com/article/360037927713
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: Channel closing message

Nope. Bandwidth saver is off. 

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Level 21

Re: Channel closing message

Then that provider has decided that they don't want to waste bandwidth streaming when no one is watching.  It's not a Roku issue.

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Roku Employee
Roku Employee

Re: Channel closing message

@JimB56 

Thanks for the posts.

What channel are you experiencing this issue with? As @renojim mentioned, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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