Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mitchame2
Level 7

Channel available for one Roku but not another

I have a Roku 3 which I was able to find and load Peacock TV onto.  I have a Roku Express as well and I am unable to find Peakcock TV in the "Add Channel" option.  Can someone help?

0 Kudos
3 REPLIES 3\
renojim
Community Streaming Expert

Re: Channel available for one Roku but not another

What's the model number of the Express shown under Settings->System->About?
                                                                                                          

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
TallEddieRay
Level 8

Re: Channel available for one Roku but not another

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku:
Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later) 
Roku TV and Smart Soundbar (model 5000X or later)

DBDukes
Community Streaming Expert

Re: Channel available for one Roku but not another

@mitchame2 

The answer to the question posed by @renojim will likely show your device is a model not listed as one in the answer provided by @TallEddieRay 

If your Roku Express is model 3700, NBCUniversal doesn't support it for Peacock TV.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
0 Kudos