Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BabyBear0811
Level 7

Channel Store purchases not set up?

Everytime I try to add a new channel to my Roku device it says that my account is currently not set up for Channel store purchases? How do I change it? I can't figure it out

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3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: Channel Store purchases not set up?

Hi @BabyBear0811,

Welcome to the Roku Community!

I understand that you want that you are unable to install the channel, Is that corect?

A few questions here to better understand what you're experiencing: 

1. Which streaming channels are you experiencing this issue on? 

2. Does the issue only occur on a specific channel or all channels on your Roku device?

3. What Roku model device are you using?

4. Where are you currently located?

With more information, we will be able to assist you further.

Please keep us posted, I'd be happy to take a closer look to see how we can help.

Thanks,
Mary

 

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BabyBear0811
Level 7

Re: Channel Store purchases not set up?

Hello thanks for the reply, it is the pureflix app, I am trying to install it on my living room device. I have it in my bedroom but that is on a tv that has the Roku built into it, I am located in ohio

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makaiguy
Community Streaming Expert

Re: Channel Store purchases not set up?

https://my.roku.com/payment/account

Log into your Roku account at the above address and verify you have set up a payment method.

Also since it successfully installed on one but not the other, perhaps the two units are not linked to the same Roku account.  Check the email address shown via Settings - System - About on both units.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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