Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Channel Roku Email request

What do I do when channels asks for the Roku email and password then says it is not the right one? I am using the correct one. It is a free channel so I don't want to get a free 7 day trial. Is that the problem? My kid just wants to watch some Looney Toons.

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Roku Employee
Roku Employee

Re: Channel Roku Email request

@Bresha2711 

Thanks for the post.

What channel are you trying to watch content? Please be aware that some channels will require a subscription to view content even if the channel is free to install on your Roku device. Channels will often require you to log in with your channel account, not your Roku account credentials.

With more information, we will be able to better assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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