Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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hafarfam
Level 7

Channel Install Failed

Hi I am trying to add Discovery+ to my Roku modle 3050X - Roku 2 XD and keep getting Channel Install Failed errors. I have tried add from my device and from my account online. I have updated and restarted multiple times. Any advice on what I can try or what i am doing wrong? Thanks! 

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2 Replies
renojim
Level 21

Re: Channel Install Failed

That model is too old to support Discovery+ or any of the newer channels.  There's nothing you can do other than buy a new model.

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makaiguy
Level 20

Re: Channel Install Failed

You can add anything you find online via the Roku Channel Store web page to your Roku account. A channel will only download from your account to a device supported by the channel app, however.

I can't yet find any info specifically on which Roku models Discovery wrote their Discovery+ app to support, it's probably too soon, but here's what Discovery Go says it supports so Discovery+ may be the same :

Roku

  • Roku 3
  • Roku Ultra
  • Roku Express
  • Roku Stick
  • Roku Stick+
  • Roku TV - All operating system version are supported

Source: https://gohelp.discovery.com/hc/en-us/articles/360046639154-Which-devices-are-the-GO-apps-available-...

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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