Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 11

Re: Channel Install Failed

"MJM27" wrote:
I am new to Roku and have the Express 3900X model.  I installed Netflix and YouTube with no problems but cannot install any other channels like Hulu or Prime or even the Roku Channel.  I was in a Hulu chat yesterday for over an hour trying to fix this with no satisfaction.  I have done 2 factory resets at the request of Roku.  Any ideas going forward?  BTW, I am in the States in Wisconsin.  Maybe it's just too cold???

Are you using a VPN?

Might you be near the border? Could your ISP be reporting a non-U.S. address for you?

What Roku software version, to include build? Never say latest, always say what it is.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
0 Kudos
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Level 8

Re: Channel Install Failed

I am not using a VPN
3900X-Roku Express
Software version 9.0.0 build 4116-51
I live in central Wisconsin so not near any borders
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Level 8

Re: Channel Install Failed

How does one find out what country their Roku is linked to?
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Level 11

Re: Channel Install Failed

"MJM27" wrote:
How does one find out what country their Roku is linked to?

It should be the address you set up your account initially. There have been hiccups in the past when a device from another country was in the mix, but the address on https://my.roku.com should be it.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
0 Kudos
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Level 7

Re: Channel Install Failed

I have purchase roku premiere+ device from USA and using the device in india
But i am unable to add/install prime video channel
Is there any issue?
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Level 13

Re: Channel Install Failed

"amolcooool" wrote:
I have purchase roku premiere+ device from USA and using the device in india
But i am unable to add/install prime video channel
Is there any issue?


It doesn't matter where your device is from.. Amazon can tell from your IP address that you are in India, thus you can't install the Amazon channel in India.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
0 Kudos