I have a ROKU Express and for some reason, every time I try to add a channel such as Hulu and Disney+ I get an error saying "Channel install failure. Could not add" and I updated the software and everything so I am not sure what is going wrong. Roku Express (3930, 3931 series)
Thanks for the notes. Neither of the Roku accounts you are using were created using valid, US-based network location. This could indicate the use of a VPN or other software intended to circumvent location restrictions, or it could indicate an issue with the IP address being issued to you by your ISP. You can visit www.whatismyip.com to view the current information about your IP address. You will need to contact your ISP to verify correct registration of your IP address in their systems, or for help assigning a new, valid IP address. Once you get this sorted out, you'll need to create a new Roku account using the valid location connection, in order for your device to be able to install these channels.
Note: Trying to use any form of VPN or location modification software to circumvent geo-restrictions is against the Terms of Use and may be illegal. This is not supported and many channel providers also have secondary ways of identifying these types of connections and blocking them.
Disney+ is only currently available in the US & Canada on the Roku platform, and Hulu is currently only available in the US on Roku. For more information or to request these channels in other locations, please contact the channel provider(s) directly to share your feedback.
Thanks,
Tanner
Thanks for the notes. Neither of the Roku accounts you are using were created using valid, US-based network location. This could indicate the use of a VPN or other software intended to circumvent location restrictions, or it could indicate an issue with the IP address being issued to you by your ISP. You can visit www.whatismyip.com to view the current information about your IP address. You will need to contact your ISP to verify correct registration of your IP address in their systems, or for help assigning a new, valid IP address. Once you get this sorted out, you'll need to create a new Roku account using the valid location connection, in order for your device to be able to install these channels.
Note: Trying to use any form of VPN or location modification software to circumvent geo-restrictions is against the Terms of Use and may be illegal. This is not supported and many channel providers also have secondary ways of identifying these types of connections and blocking them.
Disney+ is only currently available in the US & Canada on the Roku platform, and Hulu is currently only available in the US on Roku. For more information or to request these channels in other locations, please contact the channel provider(s) directly to share your feedback.
Thanks,
Tanner
I’m on a WiFi for a campground. I was on my own WiFi that I pay for for my camper when we travel. Blah. This can’t be it since this is a cable companies WiFi.