Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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PRDG
Level 7

Channel Add Button greyed out for F1 TV

I am trying to add F1 TV to my Roku Express (3900RW), but the Add Channel button is greyed out. I am located in the Netherlands. I have contacted the developer (Formula One Digital Media Limited), and they have confirmed that F1 TV is available on Roku in Netherlands. They whitelisted my specific IP (IPv4), asked me to clear cookies and cache, and sent me a link to add the channel on Roku. As I had cleared cookies and cache, I was therefore signed out from my Roku account. Following the link provided by the developer the F1 TV channel Add Button was available under my IP address. But after signing in to add the channel it again was greyed out. They weren't able to assist any further, and referred me to Roku. What could be the issue here? How to add the F1 TV channel?F1 TV Channel Greyed Out.png

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1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Channel Add Button greyed out for F1 TV

Hi @PRDG,

Thanks for reaching out to the Roku community!

Currently, F1 TV is available in the Roku channel store in the US, UK, and Canada region. Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. 
For more information, we recommend reaching back to the channel/service provider to inquire further.

Thanks,
Mary

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